Frequently Asked Questions

Marketing Tools

Does iSnap provide rentals?
iSnap does not provide rentals directly. However we have a wide network of partners that will rent iSnap photo stations for events. Please contact one of our sales consultants and they will be happy to direct you to a partner in your geography or industry.

If your company does more than 2 or 3 events a year it’s usually more affordable to purchase an iSnap photo station than to rent. And, while not in use you can install your photo station at your place of business to keep the social media marketing going.

Can I change the picture overlay myself?
Yes, you can easily create and install graphic screen overlays on your photo station. Overlays are transparent png files so you have complete creative control.

As a subscriber to the Pro Marketing Tools package, you can load multiple overlays on your photo station simultaneously so that users can select the brand artwork that they like best. Or, even better, so they can share many different photos with their friends.

Photo Station

What kind of Internet connection is supported?
iSnap photo stations can be connected via standard Ethernet cable or through wifi. Customers have also had success using cellular hotspots to connect the photo station. We recommend a wired ethernet connection for reliability, if you use a wireless technology make sure there is a strong consistent signal.

Note: iSnap has a fail-safe mode. If Internet connectivity is lost the photo station will go into an offline mode and only allow emails to be sent. These email messages and pictures will be stored on the photo station until an Internet connection is again available. Once connectivity is re-established the photo station will send the customer photos.

What if the Internet connection dies?
iSnap has a fail-safe mode. If Internet connectivity is lost the photo station will go into an offline mode and only allow emails to be sent. These email messages and pictures will be stored on the photo station until an Internet connection is again available. Once connectivity is re-established the photo station will send the customer photos.

What social networks does iSnap support?
iSnap pictures are shared on the iSnap network itself and also supports instant sharing to Facebook and Twitter. Posts can also be sent using email.

iSnap supports all of the major sharing features on the networks live and in real time. This includes tagging friends, geo-tagging posts, checkins, fans and followers, and adding messages.

iSnap will add support for networks as new social networks gain in popularity and marketing value.

How can I change the graphics on the front of the photo station?
The front graphic on the photo station pedestal is housed behind impact resistant plexiglass. It’s a simple paper or cardboard printer that you can get printed at any print shop. Online, prints are as low as $30 each. And it’s very easy to change posters, simply unlock the back door, remove the poster braces, and slide in your new poster. Change your photo station graphics regularly for holidays or company campaigns. No tools required!

Can I run advertisements on the photo station?
There are a number of advertisements that you can run on the photo station.

  • While the photo station is idle you can run a slideshow
  • While the photo station is idle you can run a video
  • After a user has posted a photo you can display a graphic advertisement
  • After a user has posted a photo you can display a graphic advertisement that leads to a form – the form can be a lead capture form, contest sign up, survey, or an embedded web site
  • Additionally, you can place advertisements on the poster of the photo station itself.

Can I use the photo station outside?
The photo station is designed for indoor use in controlled environments. It is not recommended to use the photo station outdoors. However, many customers have had success using the photo station outdoors temporarily provided it is out of direct sunlight and isolated from rain and moisture.

Purchase, Shipping, and Warranty

Does iSnap offer financing?
YES! We can assist you in setting up a lease for your iSnap system. Lease terms of 18, 24, 36 and 48 months are available with payments as low as $150 per month.

How does iSnap ship the photo station?
We carefully package the components of the photo station into cartons. We generally ship via UPS Ground unless otherwise requested by the customer.

What kind of customer support does iSnap offer?
iSnap provides technical phone and email support for iSnap products. iSnap support representatives are available from 9:00 am to 5:00 pm Pacific Standard Time Monday through Friday except major holidays. Support can be reached at support@isnap.com or 916-333-0330.

iSnap support is available to assist with any troubleshooting, setup, or installation problems. iSnap customer support does not include support for general training of the use of the products, on site service or repair, or support for external factors including but not limited to Internet connection, power, graphic design, or personal PC related issues.

For Service Level Agreements, which would encompass guaranteed response or resolution times and availability of services, please get in touch with our sales department for Enterprise solutions.

Terms and Privacy

What if I am in an industry that has specific security requirements?
iSnap has been in several security conscious industries including casino gaming, banking, and government. Our system has been rigorously evaluated to be secure. Security features include high encryption, login lockouts, US based data centers, custom legal disclaimers, and much much more. If you have any specific requirements or would like more information please contact a sales consultant.

Who owns the customer data?
You do! The iSnap terms of service does give us non-exclusive ownership of all data that flows through iSnap systems. This is a standard term of service that you’ll see with many online services and it allows us to warehouse and process the data in our systems. Our job is to help you market your business and understand your customers.